We are committed to deliver an exceptional customer experience for our clients and this is underpinned by our three customer commitments:
- Innovative products and services which are easy and intuitive to use
- Ensuring all products and services offer best value for money
- Service Excellence and Continuous Improvement
These are explained in more detail below.
INNOVATIVE, STATE OF THE ART TECHNOLOGY
Our hardware products have a unique design and incorporate our MSP technology which combines data acquisition and process capabilities, communications, high processing power and a variety of interfaces into a single compact unit.
An Open Systems Architecture as this enables all our hardware products to:
(a) Support for a wide range of standard industry protocols
(b) Integrate, monitor and control a wide and ever increasing range of equipment (sensors, devices, meters, machinery, system) supplied by leading manufacturers.
UNIQUE PRODUCT PORTFOLIO
All our products are modular in nature while being able to seamlessly interface with other products within our portfolio. Hence our customers are able to choose the products that best meets their immediate requirements while being able to upgrade extremely cost effectively in the future.
IBEXIS TECHNOLGIES products manufactured using ISO 9001 accredited processes and procedures.
BEST VALUE FOR MONEY
Our products allow us to design highly cost effective solutions as the number of components required to develop a system is greatly reduced when compared to traditional design approaches.
They also allow us to be confident that our solutions also have the lowest total cost of ownership possible.
Furthermore, all IBEXIS TECHNOLOGIES products and solutions are underpinned by our “never knowingly undersold” commitment which means that we guarantee to be cheaper than any other equivalent product or solution that offers comparable benefits and/or features to our own.
ALLIANCE PARTNER MODEL
Our Alliance Partner Model is unique in the industry as our Alliance Partners are incentivised to deliver high quality services to customers within their country or region and this we monitor closely.
Alliance Partners are also encouraged to share their experience across our network thereby enabling our customers to benefit from our full range products and services and also their individual expertise.